FAQ

Try Fresh Patch if you:

*Live in a condo or apartment without a backyard
*Work long or unpredictable hours
*Wish to avoid carpet, floor and furniture mistakes
*Have limited mobility
*Are potty training new dogs or puppies
*Have an older or injured dog
*Wish to avoid taking your pet out late at night, in the rain, or in the snow
*Are fed up with cleaning artificial grass and pee pads

The Fresh Patch Mini (16" x 12" inches), Fresh Patch Standard (16" x 24" inches), and Fresh Patch Large (24" x 24" inches) come in a fully functional, waxed cardboard box.  Simply remove the lid and place the unit in your pet's designated potty area. 

Fresh Patch XL
The Fresh Patch XL (2' x 4' feet) is recommended for pets more than 30 lbs and for multi-pet households.
The Fresh Patch XL comes rolled up in a box -- It does not come with a functional box (we recommend purchasing one of our custom trays).

We recommend replacing your Fresh Patch every 1-4 weeks depending on the size of your pet and how frequently the product is being used.
We have plans offering delivery every week, every (2) weeks, every (3) weeks and every (4) weeks.
Switching between plans is easy once you setup an account with us!

Grown locally in Southern California, our hydroponically grown pet grass is soilless and 50% lighter than traditional grass.  We utilize several different kinds of grass including rye, blue, fescue, zoysia and bermuda.

Fresh Patch ships from California (Monday - Friday).  California and West Coast orders generally take 1-2 business days to arrive. East Coast orders can take 3-5 business days.   Orders placed before 2:30 PM will ship the same day. 

**We recommend that East Coast customers place their orders on a Saturday, Sunday, or on Monday before our shipping cutoff (2:30pm PST / 5:30 EST).  This will ensure that your Fresh Patch will ship on a Monday and that it will not unnecessarily sit in a delivery truck over the weekend**

Yes! Fresh Patch was featured on ABC's Shark Tank. Fresh Patch has also been named one of Oprah's Favorite Things and has been recommended by Hoda Kotb on NBC's Today Show.  If you have a second, check out all of our recent Press!

Simply log into your account to skip a delivery or arrange to have your shipment sent to another location.

Fresh Patch is currently available in the United States with exception of Alaska, Puerto Rico and Hawaii.

Most dogs get the hang of Fresh Patch immediately. We realize that there are some dogs stuck in their ways and we offer support in those instances. Please visit our training page for some helpful troubleshooting tips and give us a call (1-800-783-7109) so that we can listen to your specific situation and offer advice.

Caryl Wolff, CPDT, NADOI, CDBC, owns and operates Doggie Manners and teaches classes and private lessons in obedience, manners, agility, and tricks throughout the Greater Los Angeles area. She is certified or endorsed by multiple dog trainer organizations – the Certification Council for Professional Dog Trainers, the National Association of Dog Obedience Instructors, and the International Association of Animal Behavior Consultants.

With over 20 years of experience, she has dealt with every dog related issue you can imagine. The author of Teacup Puppies and Dogs, she recommends Fresh Patch to “anyone bringing a new puppy into their home.” Wolff also says, “Fresh Patch is the perfect solution for people with busy schedules and for people who are tired of cleaning synthetic grass dog potties.”

Books by Caryl Wolffhttp://www.puppy-dog-potty-training.comhttp://www.PuppySocializationGuide.comhttp://www.DogSeminarsDirectory.comhttp://www.DogBooksLibrary.com

We don't believe in making our customers sign long term contracts.

You can cancel your service anytime by contacting us by phone (1-800-783-7109) or emailing (service@freshpatch.com).
You can also cancel your service by logging into the customer portal and selecting the "Manage Your Subscription" option.

Because of the nature of our product, once a shipment has been processed we are unable to accept returns or issue a refund for that shipment.

If you keep your grass on your balcony or outdoors, we recommend covering the grass while it rains or moving it indoors. We would also recommend using one of our plastic trays.

If your order arrived damaged or you received the incorrect item please reach out to our customer service department so that we may remedy the situation as soon as possible.

During the summer months it is possible you may encounter a bug in the grass. This is because our grass is a real, living plant that is grown outdoors. If you happen to see a bug we recommend spraying your grass with water and a few drops of dish soap.

Fresh Patch can be used indoors or outdoors. Common places are the Porch, Patio, Apartment, and Balcony.